Policies
- BOOKING AN APPOINTMENT: We recommend scheduling your appointment 1 week in advance however this is not necessary. To accommodate Packages or a Group Party we recommend at least 1 to 2 weeks in advance to provide our staff ample time for planning your perfect day.
- SPA HOURS: 9:00 AM to 7:00 PM, Tuesday thru Saturday. After hours appointments available by special request. Sunday , Monday and After hour rates may vary.
- GIFT CARDS: Gift cards are available for purchase. They expire 1 year from purchase date. Lost cards are NOT replaceable or refundable.
- GIFT CERTIFICATES: Gift certificates are available for purchase over the phone or in person. We will gladly mail your gift certificate for you. Gift certificates expire 1 year from purchase date. Lost certificates are NOT replaceable or refundable.
- PACKAGES, MULTIPLE SERVICES AND GROUP PARTY: If you wish to book one of our packages, multiple services, or a group party a credit card will be required to guarantee your appointment. To avoid charges in full for services you reserved, you must contact us 24 hours in advance for any cancellations or rescheduling.
- CHECK IN: Please check in 15 minutes prior to your appointment, at this time you should present any gift card(s) that you wish to use towards your services. Then you can sit back in our relaxing waiting room with one of our complimentary drinks. This will allow you time to fill out any necessary paperwork before your services are scheduled to begin. We regret that we cannot be responsible for personal articles. Please leave all valuables at home.
- FOR YOUR CONVIENENCE: We offer lockers, robes and slippers.
- AGE REQUIREMENT: We love children, but the spa is not a playground for them. We would like the spa to be relaxing for all clients.
- CELL PHONES AND PAGERS: Please remember to turn off all Cell Phones and pagers to ensure a peaceful experience for everyone.
- SUGGESTIONS PRIOR TO SPA SERVICES: We strongly recommend you drink plenty of water before and after your spa visit. If you have any medical conditions, please advise your therapist/specialist.
- CANCELATION POLICY: Because our spa has reserved an appointment for you, we ask that you please notify us 24 hours prior to any cancellations to avoid a possible charge to your credit card. We will be more than happy to reschedule any appointments for you.
- PAYMENTS: We accept Visa, MasterCard, and American Express. We don’t accept checks over $100
- REFUND POLICY: All sales are final and non-refundable. You may reschedule, or recieve a Bella Michelle Day Spa gift certificate of equal value to your purchase.
- PAKAGES: We do not allow substitutions or sharing of packages.
Please stop in and see us, or call us for an appointment at: (727) 726-5422
